Privacy Policy

Introduction

PRIMESET LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theprimesetltd.com or use our services.

We are a data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection legislation.

Data Controller

PRIMESET LIMITED
Pavlou Nirvana 4, Alpha Tower, 1st Floor, Office 13
Limassol 3021, Cyprus
Email: [email protected]
Phone: +1 (833) 664-8230

Information We Collect

We may collect the following types of information:

• Personal Data You Provide: Name, email address, telephone number, and other contact information you voluntarily submit through our contact form, email, or phone conversations.
• Technical Data: IP address, browser type, operating system, access times, pages viewed, and referring website addresses. This is collected automatically when you visit our website.
• Service Data: Information related to the services you request, such as details about your wallet issue, platform used, and service history with us.

We do not collect financial information such as credit card numbers, bank account details, private keys, seed phrases, or passwords through our website.

Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: When you voluntarily provide your information through our contact form or by contacting us directly.
• Contractual Necessity: When processing is necessary to provide the services you have requested.
• Legitimate Interests: For improving our website, preventing fraud, and ensuring security, provided these interests do not override your rights.
• Legal Obligation: When we are required to process data to comply with applicable laws.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and support requests
• Process service orders and send related information
• Improve and personalize our services
• Communicate with you about service updates
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymized.

Sharing of Information

We do not sell your personal data. We may share information in limited circumstances:

• Legal Requirements: If required by law, regulation, or legal process.
• Service Providers: With trusted third-party providers who assist in operating our website or delivering services, subject to confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.

Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You may request that we limit the processing of your data.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests.
• Right to Withdraw Consent: You may withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected] or call +1 (833) 664-8230.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website usage. You may control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your data may be processed in countries outside your country of residence. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Important Disclosure

PRIMESET LIMITED is an independent third-party service provider. We are not affiliated with, endorsed by, or representing any official blockchain platform, wallet provider, or cryptocurrency company.

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us at:

PRIMESET LIMITED
Pavlou Nirvana 4, Alpha Tower, 1st Floor, Office 13
Limassol 3021, Cyprus
Email: [email protected]
Phone: +1 (833) 664-8230