Overview
At PRIMESET LIMITED, we aim to be transparent about our refund and cancellation terms. This policy outlines the conditions under which refunds may be issued.
Important Disclosure
PRIMESET LIMITED is an independent third-party service provider. We are not affiliated with any official blockchain or wallet company.
Cancellation Before Service Delivery
You may cancel any service request before work begins at no charge. If you have made a payment and service has not yet commenced, you are entitled to a full refund.
Consultation Services
- Initial consultations to assess your situation are provided before any payment is required.
- You will receive a clear explanation of what we can and cannot help with before committing.
- If we determine we cannot assist with your issue, no payment is required.
Subscription Services
- Before Service Delivery: Full refund if you cancel before we begin work.
- Within 7 Days of Service Start: Contact us to discuss concerns. We will work to resolve issues or provide a partial refund as appropriate.
- After 7 Days: No refunds for the current billing period, but you may cancel future renewals at any time.
One-Time Service Payments
- Before delivery: Full refund available.
- After partial delivery: Partial refund may be available based on work completed.
- After full delivery: Refunds are generally not available once the service has been fully delivered as agreed.
Non-Refundable Situations
- Services have been fully delivered as agreed upon.
- You provided inaccurate or incomplete information that affected service delivery.
- The issue was caused by third-party platforms or factors beyond our control.
- More than 30 days have passed since service completion.
How to Request a Refund
- Contact us by phone at +1 (833) 664-8230 or by email at [email protected].
- Provide your order details and the reason for your refund request.
- Our team will review your request and respond within 5 business days.
- If approved, refunds are processed within 7–14 business days.
Contact
PRIMESET LIMITED
Pavlou Nirvana 4, Alpha Tower, 1st Floor, Office 13
Limassol 3021, Cyprus
Email: [email protected]
Phone: +1 (833) 664-8230