How Our Services Are Delivered
PRIMESET LIMITED provides digital support services related to onchain wallet integration, verification, and account recovery. All of our services are delivered remotely via phone, email, and secure digital communication. There are no physical goods shipped.
Important Disclosure
PRIMESET LIMITED is an independent third-party service provider. We are not affiliated with, endorsed by, or representing any official blockchain platform, wallet provider, or cryptocurrency company.
Service Delivery Process
Our service delivery follows these steps:
- Step 1 — Initial Contact: You contact us by phone at +1 (833) 664-8230 or by email at [email protected] to describe your issue or requirements.
- Step 2 — Assessment: Our team reviews your situation and provides an honest assessment of how we can help. We will clearly explain what is and is not possible before any commitment.
- Step 3 — Service Agreement: If you decide to proceed, we agree on the scope of work, timeline, and pricing. You will be informed of all costs before any work begins.
- Step 4 — Service Delivery: Our team performs the agreed-upon work. This is done remotely through guided support sessions, direct technical assistance, or a combination of both.
- Step 5 — Follow-Up: After service delivery, we follow up to confirm your issue has been addressed and to provide any additional guidance as needed.
Delivery Timeline
- Consultation services: Typically delivered within 1–3 business days of agreement.
- Wallet integration services: Delivery timelines vary based on complexity, typically 1–5 business days.
- Account recovery services: Timelines depend on the specific situation. We will provide an estimated timeline during the assessment phase.
- Subscription services: Access begins upon confirmation of subscription and continues for the duration of the subscription period.
Service Format
All services are delivered digitally. Depending on the service, delivery may include:
- Phone-based guided support sessions
- Email-based instructions and documentation
- Remote technical assistance
- Written reports and recommendations
What We Need From You
To deliver our services effectively, we may need you to:
- Provide accurate information about your issue
- Be available for scheduled support sessions
- Follow instructions provided by our team
- Respond to follow-up communications in a timely manner
We will never ask you for private keys, seed phrases, or passwords. If anyone claiming to represent PRIMESET LIMITED asks for this information, do not provide it and contact us immediately.
Service Limitations
Please note the following limitations:
- We cannot guarantee specific outcomes. Results depend on many factors, including third-party platform policies and technical constraints.
- Delivery timelines are estimates and may vary based on complexity and circumstances.
- Some services may require your active participation during delivery.
- Our services are limited to support and guidance; we do not have direct access to third-party blockchain platforms or wallet providers.
Changes and Cancellation
If you need to modify or cancel a service, please contact us as soon as possible. Services can be cancelled at no charge before work begins. For cancellation after work has commenced, please refer to our Refund Policy.
Contact
If you have questions about our service delivery process, contact us:
PRIMESET LIMITED
Pavlou Nirvana 4, Alpha Tower, 1st Floor, Office 13
Limassol 3021, Cyprus
Email: [email protected]
Phone: +1 (833) 664-8230